Terms of Service

01Who we are, and what these terms cover

Namari Solutions (“Namari”, “we”) is a marketing and operations agency in Houston, Texas. We build and operate NAOMI, the marketing platform at naomi.namarisolutions.com. These terms are an agreement between Namari and the business using the platform (“you”, the “client”). By creating an account or using the platform you accept them. Agency service engagements (the work our team does for you) are governed by their own written agreements; where those conflict with this page, the engagement agreement wins. Questions go to hello@namarisolutions.com.

02The service

NAOMI provides marketing operations tooling for businesses: dashboards and reporting, a CRM and lead intake, campaign management for connected advertising and business accounts, website and landing-page publishing, and AI-assisted drafting of marketing content. Material changes to a connected account go through an in-platform approval step before they are applied. We continually improve the platform; features may change, and we will not materially reduce the core service you pay for without notice.

03Accounts and access

You are responsible for the accuracy of the information on your account, for safeguarding sign-in credentials, and for the actions of the people you invite (teammates, and any client-portal users you authorize). Tell us promptly at hello@namarisolutions.com if you suspect unauthorized access.

04Your data

Your business data is yours: your contacts, leads, campaign data, content and records stay your property. You grant us the license needed to host and process that data to provide the service — nothing more. The platform, its software and everything we built to run it remain ours. How we handle personal information is described in the Privacy Policy, including our handling of Google user data under Google's Limited Use requirements.

05Connected accounts

The platform works by connecting to accounts you already own — Google Ads, Google Analytics, Google Search Console, Google Business Profile, Microsoft Advertising, Salesforce, QuickBooks and similar — with your authorization, through each provider's official APIs, under that provider's own terms. We act on those connections only to deliver the service. You can disconnect any account at any time from the platform or from the provider's own security settings, and connected work for that account stops.

06AI-assisted content

Some content in the platform is drafted by AI (large language models) — ad copy, reports, replies, page copy. Drafts that change a connected account or reach your customers go through review: either your explicit approval in the queue, or rules you have turned on. You are responsible for content you approve and publish, including its compliance with advertising-platform policies and the laws that apply to your business. Marketing outcomes depend on your market and budget — we do not guarantee rankings, lead volume, or ad performance.

07Acceptable use

• No unlawful, infringing or deceptive content or campaigns.
• Messaging through the platform must comply with the laws that govern it — CAN-SPAM, TCPA and carrier rules for texts, and the consent your recipients gave. Honor opt-outs; the platform enforces STOP suppression on texts.
• No probing, disrupting or overloading the platform, no scraping other tenants' data, and no reselling access without a written agreement with us.

We may suspend access that we reasonably believe endangers the platform, other clients, or recipients of your campaigns — with notice, except where the risk makes that impractical.

08Fees and billing

Paid plans bill through Stripe on the schedule shown at checkout: a monthly subscription per plan tier, plus metered AI actions beyond the plan's included pool, at the overage rate shown on the plan. Fees are exclusive of taxes. If payment fails we retry and notify you; continued non-payment can suspend paid features. Plan and price changes take effect at your next billing period, with notice.

09Term and ending it

You can stop using the platform and cancel at any time; cancellation takes effect at the end of the paid period. On request within 30 days of ending the engagement we will export your data in a portable format, after which we delete or de-identify it as described in the Privacy Policy. We may terminate for material breach of these terms if it goes uncured after notice.

10Disclaimers

The platform is provided “as is” and “as available”. We work to keep it fast, accurate and online, but we do not warrant that it will be uninterrupted or error-free, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement to the extent the law allows.

11Limits on liability

To the extent the law allows: neither party is liable for indirect, incidental, consequential or punitive damages, and our total liability arising out of the platform is capped at the fees you paid us for it in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

12Governing law

These terms are governed by the laws of the State of Texas, and disputes belong to the state or federal courts sitting in Harris County, Texas. Before filing anything, talk to us — most problems are fixable at hello@namarisolutions.com.

13Changes

When these terms change we post the new version here with a new effective date; material changes get direct notice to account owners. Continued use after the effective date is acceptance.